Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception

Overview of attention for article published in Journal of Hospitality Marketing & Management, August 2023

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High Attention Score compared to outputs of the same age and source (87th percentile)

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Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception Minghui Shan, Zhenzhong Zhu, Haipeng (Allan) Chen, and Sijie Sun https://t.co/BNPnwy4M2p Congratulations to the authors!!! 👏👏👏 https:…

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