WSU Carson College of Business,
A research paper by professors Jeff Joireman, Yany Gregoire, Berna Devezer, and Tom Tripp was recognized as one of the top five…
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
Overview of attention for article published in Journal of Retailing, September 2013
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About this Attention Score
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In the top 25% of all research outputs scored by Altmetric
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High Attention Score compared to outputs of the same age (91st percentile)
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High Attention Score compared to outputs of the same age and source (85th percentile)
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