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Video Analytics for Customer Emotion and Satisfaction at Contact Centers

Overview of attention for article published in IEEE Transactions on Human-Machine Systems, May 2018
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#36 of 307)
  • Good Attention Score compared to outputs of the same age (73rd percentile)
  • High Attention Score compared to outputs of the same age and source (80th percentile)

Mentioned by

twitter
1 X user
patent
4 patents

Readers on

mendeley
84 Mendeley
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Article details
Title
Video Analytics for Customer Emotion and Satisfaction at Contact Centers
Published in
IEEE Transactions on Human-Machine Systems, May 2018
DOI 10.1109/thms.2017.2695613
Authors

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 84 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 84 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 12 14%
Student > Master 11 13%
Student > Bachelor 8 10%
Professor 4 5%
Researcher 4 5%
Other 7 8%
Unknown 38 45%
Readers by discipline
Readers by discipline Count As %
Computer Science 13 15%
Engineering 13 15%
Business, Management and Accounting 8 10%
Neuroscience 2 2%
Chemical Engineering 1 1%
Other 4 5%
Unknown 43 51%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 7. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 27 May 2022.
All research outputs
#6,976,147
of 33,510,145 outputs
Outputs from IEEE Transactions on Human-Machine Systems
#36
of 307 outputs
Outputs of similar age
#97,196
of 365,661 outputs
Outputs of similar age from IEEE Transactions on Human-Machine Systems
#1
of 5 outputs
Altmetric has tracked 33,510,145 research outputs across all sources so far. Compared to these this one has done well and is in the 78th percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 307 research outputs from this source. They receive a mean Attention Score of 3.7. This one has done well, scoring higher than 87% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 365,661 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 73% of its contemporaries.
We're also able to compare this research output to 5 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them