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Measuring quality in restaurant operations: an application of the SERVQUAL instrument

Overview of attention for article published in International Journal of Hospitality Management, September 1995
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Mentioned by

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1 Facebook page

Readers on

mendeley
192 Mendeley
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Article details
Title
Measuring quality in restaurant operations: an application of the SERVQUAL instrument
Published in
International Journal of Hospitality Management, September 1995
DOI 10.1016/0278-4319(95)00037-2
Authors

Yun Lok Lee, Nerilee Hing

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Timeline Attention over time Attention Score history
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Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 192 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Geographical breakdown
Country Count As %
Portugal 2 1%
Denmark 2 1%
Peru 1 <1%
France 1 <1%
Colombia 1 <1%
Unknown 185 96%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Master 32 17%
Student > Bachelor 28 15%
Student > Ph. D. Student 21 11%
Professor > Associate Professor 13 7%
Student > Doctoral Student 10 5%
Other 23 12%
Unknown 65 34%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 70 36%
Social Sciences 15 8%
Engineering 11 6%
Computer Science 5 3%
Economics, Econometrics and Finance 4 2%
Other 15 8%
Unknown 72 38%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 15 October 2014.
All research outputs
#24,998,236
of 27,782,313 outputs
Outputs from International Journal of Hospitality Management
#693
of 740 outputs
Outputs of similar age
#25,451
of 25,828 outputs
Outputs of similar age from International Journal of Hospitality Management
#1
of 1 outputs
Altmetric has tracked 27,782,313 research outputs across all sources so far. This one is in the 1st percentile – i.e., 1% of other outputs scored the same or lower than it.
So far Altmetric has tracked 740 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.6. This one is in the 1st percentile – i.e., 1% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 25,828 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 1st percentile – i.e., 1% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 1 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them