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Supporting staff to respond effectively to informal complaints: findings from an action research study

Overview of attention for article published in Journal of Clinical Nursing, February 2015
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About this Attention Score

  • Good Attention Score compared to outputs of the same age (74th percentile)
  • Above-average Attention Score compared to outputs of the same age and source (64th percentile)

Mentioned by

twitter
7 X users

Readers on

mendeley
69 Mendeley
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Article details
Title
Supporting staff to respond effectively to informal complaints: findings from an action research study
Published in
Journal of Clinical Nursing, February 2015
DOI 10.1111/jocn.12770
Pubmed ID
Authors
Abstract

To understand how nurses and midwives manage informal complaints at ward level.

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profiles of 7 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 69 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 69 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Master 13 19%
Student > Bachelor 9 13%
Student > Ph. D. Student 6 9%
Student > Doctoral Student 5 7%
Librarian 4 6%
Other 13 19%
Unknown 19 28%
Readers by discipline
Readers by discipline Count As %
Nursing and Health Professions 16 23%
Medicine and Dentistry 12 17%
Psychology 6 9%
Social Sciences 5 7%
Business, Management and Accounting 3 4%
Other 7 10%
Unknown 20 29%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 5. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 27 February 2018.
All research outputs
#7,035,423
of 24,542,484 outputs
Outputs from Journal of Clinical Nursing
#1,961
of 5,495 outputs
Outputs of similar age
#92,610
of 362,300 outputs
Outputs of similar age from Journal of Clinical Nursing
#20
of 57 outputs
Altmetric has tracked 24,542,484 research outputs across all sources so far. This one has received more attention than most of these and is in the 71st percentile.
So far Altmetric has tracked 5,495 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 7.4. This one has gotten more attention than average, scoring higher than 64% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 362,300 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 74% of its contemporaries.
We're also able to compare this research output to 57 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 64% of its contemporaries.