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Contagious Effects of Customer Misbehavior in Access-Based Services

Overview of attention for article published in Journal of Service Research, July 2015
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (80th percentile)
  • Above-average Attention Score compared to outputs of the same age and source (60th percentile)

Mentioned by

blogs
1 blog
twitter
1 X user
video
1 YouTube creator

Readers on

mendeley
292 Mendeley
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Article details
Title
Contagious Effects of Customer Misbehavior in Access-Based Services
Published in
Journal of Service Research, July 2015
DOI 10.1177/1094670515595047
Authors

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 292 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
United States 1 <1%
Korea, Republic of 1 <1%
Greece 1 <1%
United Kingdom 1 <1%
Unknown 288 99%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 74 25%
Student > Master 41 14%
Student > Bachelor 20 7%
Student > Doctoral Student 15 5%
Researcher 14 5%
Other 49 17%
Unknown 79 27%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 126 43%
Social Sciences 19 7%
Economics, Econometrics and Finance 15 5%
Engineering 10 3%
Psychology 8 3%
Other 21 7%
Unknown 93 32%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 8. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 26 June 2017.
All research outputs
#5,923,639
of 32,718,554 outputs
Outputs from Journal of Service Research
#147
of 459 outputs
Outputs of similar age
#57,054
of 291,778 outputs
Outputs of similar age from Journal of Service Research
#2
of 5 outputs
Altmetric has tracked 32,718,554 research outputs across all sources so far. Compared to these this one has done well and is in the 81st percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 459 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 13.9. This one has gotten more attention than average, scoring higher than 67% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 291,778 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 80% of its contemporaries.
We're also able to compare this research output to 5 others from the same source and published within six weeks on either side of this one. This one has scored higher than 3 of them.