Customer misbehaviour in the collaborative economy: Is it contagious or not?
Management INK,
Co-authors Tobias Schaefers, Kristina Wittkowski, Sabine Benoit, and Rosellina Ferraro recently published an article in the…
Contagious Effects of Customer Misbehavior in Access-Based Services
Overview of attention for article published in Journal of Service Research, July 2015
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In the top 25% of all research outputs scored by Altmetric
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