Contagious Effects of Customer Misbehavior in Access-Based Services

Overview of attention for article published in Journal of Service Research, July 2015

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In the top 25% of all research outputs scored by Altmetric
High Attention Score compared to outputs of the same age (80th percentile)
Above-average Attention Score compared to outputs of the same age and source (60th percentile)

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What causes the contagious effects of #customer misbehavior in access-based services? How can it be addressed? http://t.co/otCeVbZuHt #OA

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