Is Bad Behavior in Collaborative Services Truly Contagious?
User Sabine Benoit on YouTube,
When you enter a car from a car-sharing company and find it dirty or trashed, are you more likely to add your own mess or clean…
Contagious Effects of Customer Misbehavior in Access-Based Services
Overview of attention for article published in Journal of Service Research, July 2015
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In the top 25% of all research outputs scored by Altmetric
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High Attention Score compared to outputs of the same age (80th percentile)
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Above-average Attention Score compared to outputs of the same age and source (60th percentile)
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