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Frontline encounters of the AI kind: An evolved service encounter framework

Overview of attention for article published in Journal of Business Research, August 2020
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mendeley
467 Mendeley
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Article details
Title
Frontline encounters of the AI kind: An evolved service encounter framework
Published in
Journal of Business Research, August 2020
DOI 10.1016/j.jbusres.2019.08.038
Authors

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Activity
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Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 467 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 467 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 67 14%
Student > Master 37 8%
Lecturer 24 5%
Researcher 21 4%
Student > Doctoral Student 20 4%
Other 66 14%
Unknown 232 50%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 130 28%
Social Sciences 27 6%
Computer Science 16 3%
Economics, Econometrics and Finance 10 2%
Arts and Humanities 8 2%
Other 32 7%
Unknown 244 52%