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Service worker role in encouraging customer organizational citizenship behaviors

Overview of attention for article published in Journal of Business Research, July 2009
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (82nd percentile)
  • Above-average Attention Score compared to outputs of the same age and source (60th percentile)

Mentioned by

news
1 news outlet

Readers on

mendeley
481 Mendeley
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Article details
Title
Service worker role in encouraging customer organizational citizenship behaviors
Published in
Journal of Business Research, July 2009
DOI 10.1016/j.jbusres.2008.07.003
Authors

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Timeline Attention over time Attention Score history
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Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 481 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Geographical breakdown
Country Count As %
Australia 4 <1%
United States 2 <1%
United Kingdom 2 <1%
South Africa 1 <1%
Romania 1 <1%
Poland 1 <1%
Philippines 1 <1%
Japan 1 <1%
India 1 <1%
Other 6 1%
Unknown 461 96%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 85 18%
Student > Master 59 12%
Lecturer 46 10%
Student > Doctoral Student 32 7%
Student > Bachelor 19 4%
Other 92 19%
Unknown 148 31%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 215 45%
Social Sciences 35 7%
Economics, Econometrics and Finance 16 3%
Engineering 15 3%
Psychology 12 2%
Other 27 6%
Unknown 161 33%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 8. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 01 June 2017.
All research outputs
#4,878,727
of 27,782,313 outputs
Outputs from Journal of Business Research
#693
of 3,190 outputs
Outputs of similar age
#22,366
of 134,552 outputs
Outputs of similar age from Journal of Business Research
#2
of 5 outputs
Altmetric has tracked 27,782,313 research outputs across all sources so far. Compared to these this one has done well and is in the 81st percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 3,190 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.0. This one has done well, scoring higher than 76% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 134,552 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 82% of its contemporaries.
We're also able to compare this research output to 5 others from the same source and published within six weeks on either side of this one. This one has scored higher than 3 of them.