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Why Unhappy Customers Are Unlikely to Share Their Opinions with Brands

Overview of attention for article published in Journal of Marketing, April 2020
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About this Attention Score

  • Above-average Attention Score compared to outputs of the same age (64th percentile)

Mentioned by

twitter
6 X users
reddit
1 Redditor

Readers on

mendeley
178 Mendeley
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Article details
Title
Why Unhappy Customers Are Unlikely to Share Their Opinions with Brands
Published in
Journal of Marketing, April 2020
DOI 10.1177/0022242920920295
Authors

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profiles of 6 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 178 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 178 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 26 15%
Student > Doctoral Student 16 9%
Student > Master 12 7%
Student > Bachelor 10 6%
Researcher 6 3%
Other 21 12%
Unknown 87 49%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 66 37%
Social Sciences 8 4%
Economics, Econometrics and Finance 5 3%
Engineering 3 2%
Unspecified 2 1%
Other 6 3%
Unknown 88 49%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 5. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 19 April 2023.
All research outputs
#10,529,420
of 34,627,414 outputs
Outputs from Journal of Marketing
#855
of 1,556 outputs
Outputs of similar age
#156,647
of 436,767 outputs
Outputs of similar age from Journal of Marketing
#17
of 17 outputs
Altmetric has tracked 34,627,414 research outputs across all sources so far. This one has received more attention than most of these and is in the 69th percentile.
So far Altmetric has tracked 1,556 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 27.3. This one is in the 45th percentile – i.e., 45% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 436,767 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 64% of its contemporaries.
We're also able to compare this research output to 17 others from the same source and published within six weeks on either side of this one. This one is in the 1st percentile – i.e., 1% of its contemporaries scored the same or lower than it.