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The relationship between employee satisfaction and customer satisfaction

Overview of attention for article published in Journal of Services Marketing, July 2012
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About this Attention Score

  • Average Attention Score compared to outputs of the same age
  • High Attention Score compared to outputs of the same age and source (89th percentile)

Mentioned by

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3 X users

Readers on

mendeley
452 Mendeley
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Article details
Title
The relationship between employee satisfaction and customer satisfaction
Published in
Journal of Services Marketing, July 2012
DOI 10.1108/08876041211245236
Authors

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 452 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Malaysia 2 <1%
United States 1 <1%
Portugal 1 <1%
Poland 1 <1%
India 1 <1%
Switzerland 1 <1%
Canada 1 <1%
Unknown 444 98%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Master 78 17%
Student > Bachelor 66 15%
Student > Ph. D. Student 43 10%
Student > Doctoral Student 27 6%
Researcher 20 4%
Other 58 13%
Unknown 160 35%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 182 40%
Social Sciences 22 5%
Psychology 13 3%
Economics, Econometrics and Finance 12 3%
Arts and Humanities 10 2%
Other 53 12%
Unknown 160 35%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 2. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 19 January 2014.
All research outputs
#17,304,677
of 27,784,943 outputs
Outputs from Journal of Services Marketing
#160
of 375 outputs
Outputs of similar age
#115,110
of 185,036 outputs
Outputs of similar age from Journal of Services Marketing
#2
of 19 outputs
Altmetric has tracked 27,784,943 research outputs across all sources so far. This one is in the 36th percentile – i.e., 36% of other outputs scored the same or lower than it.
So far Altmetric has tracked 375 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 5.0. This one has gotten more attention than average, scoring higher than 52% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 185,036 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 37th percentile – i.e., 37% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 19 others from the same source and published within six weeks on either side of this one. This one has done well, scoring higher than 89% of its contemporaries.