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How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use

Overview of attention for article published in Journal of Broadcasting & Electronic Media, December 2020
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About this Attention Score

  • In the top 5% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#35 of 613)
  • High Attention Score compared to outputs of the same age (95th percentile)
  • High Attention Score compared to outputs of the same age and source (85th percentile)

Mentioned by

news
7 news outlets
twitter
2 X users

Citations

dimensions_citation
125 Dimensions

Readers on

mendeley
467 Mendeley
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Title
How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use
Published in
Journal of Broadcasting & Electronic Media, December 2020
DOI 10.1080/08838151.2020.1834296
Authors

Yang Cheng, Hua Jiang

X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 467 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 467 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 50 11%
Student > Master 27 6%
Unspecified 24 5%
Lecturer 24 5%
Student > Bachelor 19 4%
Other 64 14%
Unknown 259 55%
Readers by discipline Count As %
Business, Management and Accounting 89 19%
Social Sciences 27 6%
Computer Science 25 5%
Unspecified 24 5%
Engineering 9 2%
Other 28 6%
Unknown 265 57%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 50. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 16 April 2024.
All research outputs
#848,912
of 25,722,279 outputs
Outputs from Journal of Broadcasting & Electronic Media
#35
of 613 outputs
Outputs of similar age
#23,173
of 528,143 outputs
Outputs of similar age from Journal of Broadcasting & Electronic Media
#2
of 14 outputs
Altmetric has tracked 25,722,279 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 96th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 613 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 12.0. This one has done particularly well, scoring higher than 93% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 528,143 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 95% of its contemporaries.
We're also able to compare this research output to 14 others from the same source and published within six weeks on either side of this one. This one has done well, scoring higher than 85% of its contemporaries.