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X Demographics
Mendeley readers
Attention Score in Context
| Title |
SERVQUAL x SERVPERF: comparação entre instrumentos para avaliação da qualidade de serviços internos
|
|---|---|
| Published in |
Gestao & Producao, October 2005
|
| DOI | 10.1590/s0104-530x2005000200011 |
| Authors |
Gilberto Gabriel Eid Salomi, Paulo Augusto Cauchick Miguel, Alvaro José Abackerli |
X Demographics
The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Brazil | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 482 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Brazil | 6 | 1% |
| Portugal | 1 | <1% |
| Unknown | 475 | 99% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 68 | 14% |
| Student > Bachelor | 39 | 8% |
| Student > Postgraduate | 15 | 3% |
| Professor | 12 | 2% |
| Student > Ph. D. Student | 10 | 2% |
| Other | 26 | 5% |
| Unknown | 312 | 65% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 72 | 15% |
| Engineering | 28 | 6% |
| Social Sciences | 18 | 4% |
| Medicine and Dentistry | 12 | 2% |
| Economics, Econometrics and Finance | 10 | 2% |
| Other | 26 | 5% |
| Unknown | 316 | 66% |
Attention Score in Context
This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 17 December 2011.
All research outputs
#17,283,763
of 25,371,288 outputs
Outputs from Gestao & Producao
#36
of 83 outputs
Outputs of similar age
#66,811
of 74,893 outputs
Outputs of similar age from Gestao & Producao
#1
of 1 outputs
Altmetric has tracked 25,371,288 research outputs across all sources so far. This one is in the 21st percentile – i.e., 21% of other outputs scored the same or lower than it.
So far Altmetric has tracked 83 research outputs from this source. They receive a mean Attention Score of 3.1. This one is in the 26th percentile – i.e., 26% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 74,893 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 5th percentile – i.e., 5% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 1 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them