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Useful chatbot experience provides technological satisfaction: An emerging market perspective

Overview of attention for article published in South African Journal of Information Management, May 2021
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  • Average Attention Score compared to outputs of the same age

Mentioned by

twitter
3 X users

Citations

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8 Dimensions

Readers on

mendeley
75 Mendeley
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Title
Useful chatbot experience provides technological satisfaction: An emerging market perspective
Published in
South African Journal of Information Management, May 2021
DOI 10.4102/sajim.v23i1.1299
Authors

Isolde Lubbe, Nonhlanhla Ngoma

X Demographics

X Demographics

The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 75 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 75 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 8 11%
Student > Master 7 9%
Student > Doctoral Student 4 5%
Lecturer 2 3%
Student > Bachelor 2 3%
Other 8 11%
Unknown 44 59%
Readers by discipline Count As %
Business, Management and Accounting 15 20%
Computer Science 8 11%
Social Sciences 2 3%
Biochemistry, Genetics and Molecular Biology 1 1%
Arts and Humanities 1 1%
Other 4 5%
Unknown 44 59%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 2. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 21 May 2021.
All research outputs
#16,734,944
of 25,387,668 outputs
Outputs from South African Journal of Information Management
#56
of 188 outputs
Outputs of similar age
#264,916
of 456,972 outputs
Outputs of similar age from South African Journal of Information Management
#1
of 6 outputs
Altmetric has tracked 25,387,668 research outputs across all sources so far. This one is in the 32nd percentile – i.e., 32% of other outputs scored the same or lower than it.
So far Altmetric has tracked 188 research outputs from this source. They receive a mean Attention Score of 2.3. This one has gotten more attention than average, scoring higher than 65% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 456,972 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 38th percentile – i.e., 38% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 6 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them