Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

Overview of attention for article published in Management Communication Quarterly, April 2021

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Kim (@hypercortex) & Leach examine #emotionallabor and #burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. #MCQSage #OrgComm https://t.co/QFokcDFOvw

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