Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness

RT @Jndoneh: Empathy plays a key role in organizational forgiveness and post-crisis reputation. See my latest article published in Public R…

Empathy plays a key role in organizational forgiveness and post-crisis reputation. See my latest article published in Public Relations Review #PublicRelations #CrisisCommunication Crisis communication: The mediating role of cognitive and affective em... ht