"Collaborative evaluation by families and public and private decision makers of needs, laws, and organizational boundaries can . . . reintegrate the life world of our experience and hopes with the world we build of formal systems." https://t.co/ALZVfyoaEO
In our June issue, Charles Sabel, Jonathan Zeitlin, and Jan-Kees Helderman explain how Utrecht has successfully provided social care while extending the coverage of service provision and within the agreed budget constraints. https://t.co/ih2lOuqBX4
By using hard-to-resolve cases to signal conflicts in rules, obstructive jurisdictional boundaries, and the shortcomings of private service providers, Utrecht is learning to customize and speed delivery of social care. https://t.co/a6HrNBo8yW
"[Utrecht uses] individual welfare cases in which a current rule or jurisdictional boundary obstructs integrated provision of a tailored support to trigger prompt review of the decision-making process within and across departments." https://t.co/rnC7CzxDWM