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The impact of social media use on customer experiences within physical service environments

Overview of attention for article published in Journal of Services Marketing, June 2023
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About this Attention Score

  • Above-average Attention Score compared to outputs of the same age (58th percentile)
  • Above-average Attention Score compared to outputs of the same age and source (60th percentile)

Mentioned by

twitter
5 X users

Citations

dimensions_citation
1 Dimensions

Readers on

mendeley
18 Mendeley
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Title
The impact of social media use on customer experiences within physical service environments
Published in
Journal of Services Marketing, June 2023
DOI 10.1108/jsm-05-2022-0151
Authors

Raechel Johns, Michael J. Walsh, Naomi F. Dale

Timeline

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X Demographics

X Demographics

The data shown below were collected from the profiles of 5 X users who shared this research output. Click here to find out more about how the information was compiled.
As of 1 July 2024, you may notice a temporary increase in the numbers of X profiles with Unknown location. Click here to learn more.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 18 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 18 100%

Demographic breakdown

Readers by professional status Count As %
Lecturer 3 17%
Student > Master 2 11%
Student > Bachelor 1 6%
Student > Ph. D. Student 1 6%
Professor > Associate Professor 1 6%
Other 0 0%
Unknown 10 56%
Readers by discipline Count As %
Business, Management and Accounting 5 28%
Nursing and Health Professions 1 6%
Computer Science 1 6%
Social Sciences 1 6%
Unknown 10 56%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 22 June 2023.
All research outputs
#14,615,224
of 25,394,764 outputs
Outputs from Journal of Services Marketing
#130
of 361 outputs
Outputs of similar age
#156,380
of 384,727 outputs
Outputs of similar age from Journal of Services Marketing
#2
of 5 outputs
Altmetric has tracked 25,394,764 research outputs across all sources so far. This one is in the 41st percentile – i.e., 41% of other outputs scored the same or lower than it.
So far Altmetric has tracked 361 research outputs from this source. They receive a mean Attention Score of 4.1. This one has gotten more attention than average, scoring higher than 63% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 384,727 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 58% of its contemporaries.
We're also able to compare this research output to 5 others from the same source and published within six weeks on either side of this one. This one has scored higher than 3 of them.