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Chapter title |
A Study of Banker-Customer Interactions and Behavioural Loyalty in Retail Banking
|
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Chapter number | 10 |
Book title |
Aktuelle Entwicklungen im Finanzdienstleistungsbereich
|
Published by |
Physica, Heidelberg, January 2004
|
DOI | 10.1007/978-3-7908-2651-7_10 |
Book ISBNs |
978-3-79-080192-7, 978-3-79-082651-7
|
Authors |
Barry Howcroft, Robert Hamilton, Paul Hewer |