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The Palgrave Handbook of Public Administration and Management in Europe

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Cover of 'The Palgrave Handbook of Public Administration and Management in Europe'

Table of Contents

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    Book Overview
  2. Altmetric Badge
    Chapter 1 Introduction
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    Chapter 2 Public Administration and Public Management Research in Europe: Traditions and Trends
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    Chapter 3 Education and Training in Public Administration and Management in Europe
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    Chapter 4 Languages and Public Administration in Europe
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    Chapter 5 Strategic Management in Public Services Organizations: Developing a European Perspective
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    Chapter 6 Leadership in Europe’s Public Sector
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    Chapter 7 Public Budgets and Budgeting in Europe: State of the Art and Future Challenges
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    Chapter 8 IPSAS, EPSAS and Other Challenges in European Public Sector Accounting and Auditing
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    Chapter 9 Accountability in Liberal Democratic, Parliamentary Systems
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    Chapter 10 Performance Management in Europe: An Idea Whose Time Has Come and Gone?
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    Chapter 11 Explaining Citizen Satisfaction and Dissatisfaction with Public Services
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    Chapter 12 Public Personnel Reforms and Public Sector HRM in Europe
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    Chapter 13 Public Service Motivation: State of the Art and Conceptual Cleanup
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    Chapter 14 Ethics and Integrity
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    Chapter 15 The Public Network Scholarly Community in Europe: Main Characteristics and Future Developments
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    Chapter 16 Collaborative Governance and the Third Sector: Something Old, Something New
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    Chapter 17 Agencification in Europe
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    Chapter 18 ICT, E-Government and E-Governance: Bits & Bytes for Public Administration
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    Chapter 19 Public Procurement in Europe
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    Chapter 20 Public–Private Partnerships: Recent Trends and the Central Role of Managerial Competence
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    Chapter 21 From Participation to Co-production: Widening and Deepening the Contributions of Citizens to Public Services and Outcomes
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    Chapter 22 The Roles of Branding in Public Administration and Place Management: Possibilities and Pitfalls
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    Chapter 23 Communication of and for Public Services
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    Chapter 24 Managing Crises in Europe: A Public Management Perspective
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    Chapter 25 Consulting for the Public Sector in Europe
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    Chapter 26 Public Sector Negotiations
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    Chapter 27 Policy-Making and Public Management
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    Chapter 28 Agenda-Setting and Framing in Europe
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    Chapter 29 Policy Implementation in an Age of Governance
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    Chapter 30 Policy Evaluation in Europe
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    Chapter 31 Policy Learning and Organizational Capacity
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    Chapter 32 Policy Diffusion and European Public Policy Research
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    Chapter 33 Comparative Regulatory Regimes and Public Policy
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    Chapter 34 Coordination in Europe
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    Chapter 35 Risk and Blame in the Public Sector
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    Chapter 36 EU Citizens and Public Services: The Machinery Behind the Principles
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    Chapter 37 Is Social Innovation a Game Changer of Relationships Between Citizens and Governments?
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    Chapter 38 Welfare Administration and Its Reform
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    Chapter 39 The Transformative Effects of Transnational Administrative Coordination in the European Multi-level System
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    Chapter 40 The Changing Nature of European Governance and the Dynamics of Europeanization
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    Chapter 41 The European Commission as an Administration
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    Chapter 42 The EU Policy Process
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    Chapter 43 Europeanization of Policies and Administration
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    Chapter 44 Comparative Local Government Research: Theoretical Concepts and Empirical Findings from a European Perspective
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    Chapter 45 Factors and Determinants of the Quality of Public Administration in the CEE-Region
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    Chapter 46 Public Administration in Europe North and South: Enduring Differences and New Cleavages?
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    Chapter 47 The Impact of Fiscal Crisis on Public Administration in Europe
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    Chapter 48 Exploring the Legacies of New Public Management in Europe
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    Chapter 49 Public Value Management and New Public Governance: Key Traits, Issues and Developments
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    Chapter 50 What is the ‘Neo-Weberian State’ as a Regime of Public Administration?
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    Chapter 51 Max Weber’s Bequest for European Public Administration
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    Chapter 52 Islamic Public Administration in Europe
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    Chapter 53 Public Administration and Political Science
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    Chapter 54 Law and Public Administration: A Love–Hate Relationship?
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    Chapter 55 An Organization Approach to Public Administration
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    Chapter 56 Economics and PA: Public Choice Theory, Transaction Costs Theory, Theory of Expectations, and the Enduring Influence of Economics Modeling on PA—Comparing the Debate in the US and Europe
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    Chapter 57 Behavioral Public Administration: Connecting Psychology with European Public Administration Research
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    Chapter 58 The Case of Case Study Research in Europe: Practice and Potential
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    Chapter 59 Challenges for Large-Scale International Comparative Survey-Based Research in Public Administration
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    Chapter 60 Administrative Action and Administrative Behaviour: Some Philosophical Underpinnings
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    Chapter 61 The Contested Autonomy of Policy Advisory Bodies: The Trade-off Between Autonomy and Control of Policy Advisory Bodies in the Netherlands, the United Kingdom, and Sweden
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    Chapter 62 Usable Knowledge: Discipline-Oriented Versus Problem-Oriented Social Science in Public Policy
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    Chapter 63 Conclusions
Attention for Chapter 11: Explaining Citizen Satisfaction and Dissatisfaction with Public Services
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Chapter title
Explaining Citizen Satisfaction and Dissatisfaction with Public Services
Chapter number 11
Book title
The Palgrave Handbook of Public Administration and Management in Europe
Published by
Palgrave Macmillan, London, January 2018
DOI 10.1057/978-1-137-55269-3_11
Book ISBNs
978-1-137-55268-6, 978-1-137-55269-3
Authors

Steven Van de Walle

Twitter Demographics

The data shown below were collected from the profiles of 7 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 19 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 19 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 6 32%
Student > Master 4 21%
Researcher 2 11%
Student > Bachelor 1 5%
Lecturer 1 5%
Other 1 5%
Unknown 4 21%
Readers by discipline Count As %
Social Sciences 9 47%
Business, Management and Accounting 3 16%
Agricultural and Biological Sciences 1 5%
Engineering 1 5%
Unknown 5 26%