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Why Aren't Our Digital Solutions Working for Everyone?

Overview of attention for article published in AMA Journal of Ethics, November 2017
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1 blog
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Why Aren't Our Digital Solutions Working for Everyone?
Published in
AMA Journal of Ethics, November 2017
DOI 10.1001/journalofethics.2017.19.11.stas2-1711
Pubmed ID

The article explores a digital injustice that is occurring across the country: that digital solutions intended to increase health care access and quality often neglect those that need them most. It further shows that when it comes to digital innovation, health care professionals and technology companies rarely have any incentives to focus on underserved populations. Nevertheless, we argue that the technologies that are leaving these communities behind are the same ones that can best support them. The key is in leveraging these technologies with: (a) design features that accommodate various levels of technological proficiency (e-literacy), (b) tech-enabled community health workers and navigators who can function as liaisons between patients and clinicians, and (c) analytics and customer relationship management tools that enable health care professionals and support networks to provide the right interventions to the right patients. Finally, we argue that community health care workers will need to be incentivized to play a larger role in building and adopting innovations targeting the underserved.

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Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 62 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 62 100%

Demographic breakdown

Readers by professional status Count As %
Student > Doctoral Student 7 11%
Student > Ph. D. Student 6 10%
Other 5 8%
Student > Master 4 6%
Student > Bachelor 3 5%
Other 11 18%
Unknown 26 42%
Readers by discipline Count As %
Nursing and Health Professions 7 11%
Engineering 5 8%
Social Sciences 5 8%
Medicine and Dentistry 5 8%
Business, Management and Accounting 2 3%
Other 10 16%
Unknown 28 45%