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Chapter title |
A Service Field Concept for Service Value Creation
|
---|---|
Chapter number | 2 |
Book title |
The 8th International Conference on Knowledge Management in Organizations
|
Published by |
Springer, Dordrecht, January 2014
|
DOI | 10.1007/978-94-007-7287-8_2 |
Book ISBNs |
978-9-40-077286-1, 978-9-40-077287-8
|
Authors |
Michitaka Kosaka, Minh Chau Doan, Kunio Shirahada, Jing Wang, Kosaka, Michitaka, Doan, Minh Chau, Shirahada, Kunio, Wang, Jing |