Design vs practice

Overview of attention for article published in International Journal of Operations & Production Management, April 2016

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In automated call centres things go wrong, When teams and users sing to different song "Design vs practice: How problematic call routing and rerouting restructures the call centre service system" https://t.co/X09B0knpUG https://t.co/qBvukBOmC4 #MnemosL

26 Apr 2018

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