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Handbook of Service Science, Volume II

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Cover of 'Handbook of Service Science, Volume II'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction: Why Another Handbook?
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    Chapter 2 Service Timing: Designing and Executing Service in a Dynamic Environment
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    Chapter 3 Designing Service Systems to Enhance Perceived Decision Control
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    Chapter 4 The Sequence of Service: An Affect Perspective to Service Scheduling
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    Chapter 5 Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences
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    Chapter 6 Optimal Structure of Experiential Services: Review and Extensions
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    Chapter 7 A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective
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    Chapter 8 Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies
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    Chapter 9 High-Tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions
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    Chapter 10 Customer Experience Analytics: Dynamic Customer-Centric Model
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    Chapter 11 The Future of Service Systems: From Synergetics to Multi-Sided Platforms
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    Chapter 12 Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments
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    Chapter 13 A Multilayer Framework for Service System Analysis
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    Chapter 14 People and Social Interaction: Drivers of Service Innovation
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    Chapter 15 Queues in Service Systems: Some Unusual Applications
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    Chapter 16 Clarifying the Concept of Smart Service System
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    Chapter 17 Exploring the Journey to Services
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    Chapter 18 Digital Workers in Service Systems: Challenges and Opportunities
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    Chapter 19 Visualizing and Improving Service Processes with PCN Analysis
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    Chapter 20 Value-in-Context: An Exploration of the Context of Value and the Value of Context
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    Chapter 21 On the Evolution of Service Ecosystems: A Study of the Emerging API Economy
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    Chapter 22 Institutionalization Process of Service Innovation: Overcoming Competing Institutional Logics in Service Ecosystems
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    Chapter 23 Innovation in Sociomaterial Practices: The Case of IoE in The Healthcare Ecosystem
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    Chapter 24 Toward the Service Science of Education
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    Chapter 25 Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services
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    Chapter 26 Population Health as a Network of Services: Integration of Health, Education, and Social Services
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    Chapter 27 Incremental and Radical Service Innovation in Healthcare
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    Chapter 28 Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation
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    Chapter 29 On the Ethical Implications of Big Data in Service Systems
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    Chapter 30 Service-Dominant Logic: Inward and Outward Views
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    Chapter 31 Service Economies and Complexity
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    Chapter 32 From Whence to Where in Service Science: A Perspective on the Field
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    Chapter 33 Embedding Humans into Service Systems Analysis: The Evolution of Mathematical Thinking About Services
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    Chapter 34 The Demolition of Service Scientists’ Cultural-Boundaries
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    Chapter 35 Asset-Based Strategies for Capturing Value in the Service Economy
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    Chapter 36 Service as Intersubjective Struggle
Attention for Chapter 3: Designing Service Systems to Enhance Perceived Decision Control
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Citations

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Chapter title
Designing Service Systems to Enhance Perceived Decision Control
Chapter number 3
Book title
Handbook of Service Science, Volume II
Published by
Springer, Cham, January 2019
DOI 10.1007/978-3-319-98512-1_3
Book ISBNs
978-3-31-998511-4, 978-3-31-998512-1
Authors

Sriram Dasu, Alexandra Brunner-Sperdin, Dasu, Sriram, Brunner-Sperdin, Alexandra

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 4 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 4 100%

Demographic breakdown

Readers by professional status Count As %
Professor 1 25%
Student > Ph. D. Student 1 25%
Student > Bachelor 1 25%
Other 1 25%
Readers by discipline Count As %
Business, Management and Accounting 1 25%
Economics, Econometrics and Finance 1 25%
Energy 1 25%
Social Sciences 1 25%