#ChatbotLitReview: "What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study" by @asbjrn et al. (2018). Interesting look at why people might use or not use customer service bots https://t.co/lpFSb9cWo6 👇
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RT @AfterAlexa: Why does Amazon continue using a human name for their #AI despite the terrible toll it's taking on people with that name (&…
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RT @AfterAlexa: Why does Amazon continue using a human name for their #AI despite the terrible toll it's taking on people with that name (&…
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RT @AfterAlexa: Why does Amazon continue using a human name for their #AI despite the terrible toll it's taking on people with that name (&…