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| Chapter title |
Soft Skill Drivers for Successful CKM
|
|---|---|
| Chapter number | 5 |
| Book title |
Customer Knowledge Management
|
| Published by |
Springer, Cham, January 2014
|
| DOI | 10.1007/978-3-319-05059-1_5 |
| Book ISBNs |
978-3-31-905058-4, 978-3-31-905059-1
|
| Authors |
Soumit Sain, Silvio Wilde |