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Handbook of Service Science

Overview of attention for book
Cover of 'Handbook of Service Science'

Table of Contents

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    Book Overview
  2. Altmetric Badge
    Chapter 1 Introduction
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    Chapter 2 Revisiting “Where Does the Customer Fit in a Service Operation?”
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    Chapter 3 The Service Profit Chain
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    Chapter 4 Winning the Service Game
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    Chapter 5 Customer Equity
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    Chapter 6 Service Worlds service worlds
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    Chapter 7 The Unified Service Theory
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    Chapter 8 Advancing Service Science service science with Service-Dominant Logic service-dominant logic
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    Chapter 9 Toward a Science of Service Systems
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    Chapter 10 Technology’s Impact on the Gaps Model of Service Quality
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    Chapter 11 Seven Contexts for Service System Design
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    Chapter 12 Business Architectures for the Design of Enterprise Service Systems
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    Chapter 13 A Service Practice Approach
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    Chapter 14 The Neglect of Service Science service science in the Operations Management Field
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    Chapter 15 Death Spirals and Virtuous Cycles
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    Chapter 16 Service Science service science
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    Chapter 17 Service Engineering
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    Chapter 18 The Industrialization industrialization of Information Services
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    Chapter 19 Workforce Analytics for the Services Economy
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    Chapter 20 Understanding Complex Product and Service Delivery Systems
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    Chapter 21 A Formal Model of Service Delivery
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    Chapter 22 Service Innovation innovation
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    Chapter 23 Innovation Innovation in Services and Entrepreneurship Entrepreneurship
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    Chapter 24 Service Innovation service innovation and Customer Co-development
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    Chapter 25 Advancing Services Innovation service innovation
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    Chapter 26 What Effects Do Legal law/legal Rules Have on Service Innovation innovation ?
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    Chapter 27 The Future of Service Is Long Overdue
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    Chapter 28 The Evolution and Future of Service
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    Chapter 29 Trading zones, Normative Scenarios, and Service Science service science
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    Chapter 30 The Cambridge-IBM SSME SSME White Paper Revisited
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    Chapter 31 Service Science service science , Management, and Engineering SSME (SSME) in Japan
  33. Altmetric Badge
    Chapter 32 Innovation innovation and Skills
Overall attention for this book and its chapters
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Mentioned by

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2 tweeters
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1 Wikipedia page
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1 Google+ user
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1 Pinner

Citations

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105 Dimensions

Readers on

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546 Mendeley
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Title
Handbook of Service Science
Published by
Springer US, January 2010
DOI 10.1007/978-1-4419-1628-0
ISBNs
978-1-4419-1627-3, 978-1-4419-1628-0, 978-1-4614-2594-6
Authors

Chew, EK

Editors

Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer

Twitter Demographics

The data shown below were collected from the profiles of 2 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 546 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Germany 13 2%
United States 4 <1%
Australia 3 <1%
Sweden 3 <1%
Malaysia 3 <1%
Netherlands 2 <1%
Denmark 2 <1%
United Kingdom 2 <1%
Finland 2 <1%
Other 13 2%
Unknown 499 91%

Demographic breakdown

Readers by professional status Count As %
Student > Master 151 28%
Student > Ph. D. Student 121 22%
Student > Doctoral Student 50 9%
Student > Bachelor 46 8%
Researcher 43 8%
Other 88 16%
Unknown 47 9%
Readers by discipline Count As %
Business, Management and Accounting 264 48%
Computer Science 65 12%
Design 38 7%
Social Sciences 38 7%
Engineering 33 6%
Other 54 10%
Unknown 54 10%