The gender of the corporate apologizer influences how likely customers will forgive. Male apologizers better for performance, women better for value related wrongdoing 3/N https://t.co/zFiYdwq3k0
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RT @JulianBarling: Not all #apologies are created equally! Male apologizers are more likely to be forgiven for competence-based transgress…
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RT @JulianBarling: Not all #apologies are created equally! Male apologizers are more likely to be forgiven for competence-based transgress…
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RT @JulianBarling: Not all #apologies are created equally! Male apologizers are more likely to be forgiven for competence-based transgress…