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Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries

Overview of attention for article published in Discourse Studies, November 2019
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • One of the highest-scoring outputs from this source (#9 of 189)
  • High Attention Score compared to outputs of the same age (84th percentile)
  • Good Attention Score compared to outputs of the same age and source (66th percentile)

Mentioned by

twitter
17 tweeters

Readers on

mendeley
3 Mendeley
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Title
Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
Published in
Discourse Studies, November 2019
DOI 10.1177/1461445619887537
Authors

Elizabeth Stokoe, Rein Ove Sikveland, Saul Albert, Magnus Hamann, William Housley

Twitter Demographics

The data shown below were collected from the profiles of 17 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 3 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 3 100%

Demographic breakdown

Readers by professional status Count As %
Lecturer 2 67%
Student > Master 1 33%
Readers by discipline Count As %
Social Sciences 2 67%
Business, Management and Accounting 1 33%

Attention Score in Context

This research output has an Altmetric Attention Score of 13. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 19 November 2019.
All research outputs
#1,310,379
of 13,927,844 outputs
Outputs from Discourse Studies
#9
of 189 outputs
Outputs of similar age
#36,650
of 236,124 outputs
Outputs of similar age from Discourse Studies
#2
of 6 outputs
Altmetric has tracked 13,927,844 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 90th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 189 research outputs from this source. They receive a mean Attention Score of 3.6. This one has done particularly well, scoring higher than 95% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 236,124 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 84% of its contemporaries.
We're also able to compare this research output to 6 others from the same source and published within six weeks on either side of this one. This one has scored higher than 4 of them.