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Managing Reputation in The Banking Industry

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Cover of 'Managing Reputation in The Banking Industry'

Table of Contents

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    Book Overview
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    Chapter 1 Reputation, Reputational Risk and Reputational Crisis in the Banking Industry: State of the Art and Concepts for Improvements
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    Chapter 2 Reputation, Reputational Crisis and Corporate Social Responsibility of Banks: Measurement and Relationships
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    Chapter 3 The Libor Case: A Focus on Barclays
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    Chapter 4 The Case Study of Goldman Sachs
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    Chapter 5 The Case Study of Lehman Brothers
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    Chapter 6 UniCredit and Reputation: A Journey Integrating Stakeholders’ Perceptions into Business Planning and Strategies
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    Chapter 7 Intesa Sanpaolo: A Case Study on Reputation Management and Its Relationship to Corporate Social Responsibility
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    Chapter 8 Managing Reputation: Reflections and Operational Suggestions
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