As long as the numbers are used to inspire a culture and celebration of service excellence, not just the distraction of retribution. @SteveDunnCEO @tkelsey1 @pennynewm @danwellings
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RT @ChrisGrahamUK: @danwellings @Davewwest @BeccyA Real-time is a massive challenge in general practice. Either practice staff are involved…
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@danwellings @Davewwest @BeccyA Real-time is a massive challenge in general practice. Either practice staff are involved - which is time consuming and causes acquiescence - or patients don't respond. Eg https://t.co/vaLgHj4HMp - 2% response rate without v
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RT @jenniaburt: Real time feedback on #patientexperience in general practice gets a 2.5% response rate: problem or not? https://t.co/F3mjmd…