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Improving public services by mining citizen feedback: An application of natural language processing

Overview of attention for article published in Public Administration, March 2020
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (91st percentile)
  • High Attention Score compared to outputs of the same age and source (90th percentile)

Mentioned by

news
1 news outlet
blogs
1 blog
policy
1 policy source
twitter
19 X users

Citations

dimensions_citation
14 Dimensions

Readers on

mendeley
114 Mendeley
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Title
Improving public services by mining citizen feedback: An application of natural language processing
Published in
Public Administration, March 2020
DOI 10.1111/padm.12656
Authors

Radoslaw Kowalski, Marc Esteve, Slava Jankin Mikhaylov

X Demographics

X Demographics

The data shown below were collected from the profiles of 19 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 114 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 114 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 15 13%
Student > Ph. D. Student 13 11%
Researcher 7 6%
Student > Doctoral Student 7 6%
Professor 5 4%
Other 23 20%
Unknown 44 39%
Readers by discipline Count As %
Social Sciences 28 25%
Computer Science 9 8%
Engineering 8 7%
Business, Management and Accounting 5 4%
Unspecified 4 4%
Other 11 10%
Unknown 49 43%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 30. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 22 March 2022.
All research outputs
#1,317,708
of 25,698,912 outputs
Outputs from Public Administration
#51
of 1,237 outputs
Outputs of similar age
#33,505
of 392,561 outputs
Outputs of similar age from Public Administration
#2
of 20 outputs
Altmetric has tracked 25,698,912 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 94th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 1,237 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.0. This one has done particularly well, scoring higher than 95% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 392,561 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 91% of its contemporaries.
We're also able to compare this research output to 20 others from the same source and published within six weeks on either side of this one. This one has done particularly well, scoring higher than 90% of its contemporaries.