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I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape

Overview of attention for article published in Cornell Hospitality Quarterly, June 2019
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#26 of 197)
  • High Attention Score compared to outputs of the same age (81st percentile)

Mentioned by

news
1 news outlet
twitter
2 tweeters

Citations

dimensions_citation
14 Dimensions

Readers on

mendeley
47 Mendeley
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Title
I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape
Published in
Cornell Hospitality Quarterly, June 2019
DOI 10.1177/1938965519857539
Authors

Youngsun Sean Kim, Melissa A. Baker

Twitter Demographics

The data shown below were collected from the profiles of 2 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 47 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 47 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 10 21%
Student > Master 4 9%
Student > Bachelor 4 9%
Student > Doctoral Student 3 6%
Professor > Associate Professor 3 6%
Other 9 19%
Unknown 14 30%
Readers by discipline Count As %
Business, Management and Accounting 12 26%
Social Sciences 9 19%
Computer Science 3 6%
Economics, Econometrics and Finance 3 6%
Arts and Humanities 2 4%
Other 1 2%
Unknown 17 36%

Attention Score in Context

This research output has an Altmetric Attention Score of 10. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 19 November 2020.
All research outputs
#2,450,362
of 19,451,913 outputs
Outputs from Cornell Hospitality Quarterly
#26
of 197 outputs
Outputs of similar age
#62,862
of 354,908 outputs
Outputs of similar age from Cornell Hospitality Quarterly
#1
of 4 outputs
Altmetric has tracked 19,451,913 research outputs across all sources so far. Compared to these this one has done well and is in the 86th percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 197 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 5.7. This one has done well, scoring higher than 86% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 354,908 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 81% of its contemporaries.
We're also able to compare this research output to 4 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them