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Open Access UCL Research: Advising without personalising: How a helpline may satisfy callers without giving medical advice beyond its remit https://t.co/bPFTfNwiOy
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Thanks to @steven_bloch and @rolsi_journal for their video abstract
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RT @SHIjournal: How can call-handlers negotiate situations where they are asked for advice that is beyond what they are allowed to say? Che…