"From 70,000 American Customer Satisfaction Index (ACSI) customer surveys and 1068 firm (manager) responses from the ACSI-measured companies, our analyses suggest that managers generally fail to understand their firms’ customers in two important ways." htt
15,203 followers
5,349 followers
Do managers know what their customers think and why? https://t.co/o7NBv36eIk #wrro #openaccess https://t.co/EYkNyyqLee
827 followers
RT @JAMS_updates: Do managers know what their customers think and why? Not really, but we can solve the disconnect! https://t.co/DmGAun3wKC…
3,623 followers
Do managers know what their customers think and why? Not really, but we can solve the disconnect! https://t.co/DmGAun3wKC @tomashult