Advances in the Human Side of Service Engineering

Table of Contents

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   Book Overview
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   Chapter 1 Identifying Trendsetters in Online Social Networks – A Machine Learning Approach
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   Chapter 2 Consume Less, Create More – Digital Services in the Context of Sustainability
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   Chapter 3 “Innovation? Yes, I Can”–Individually Perceived Creative Self-efficacy as an Effect of Vividness Targeting Creativity Methods
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   Chapter 4 Service Innovation for Cyborgs – Human Augmentation as a Self-experiment
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   Chapter 5 Influence of Survey Link Locational Placement on the User Rating
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   Chapter 6 Why Do You Listen to This? Experiencing Black Metal
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   Chapter 7 Research Approaches to Service Innovation: Organizational Perspectives
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   Chapter 8 Innovation-as-a-Service: Emergent Lessons from an AI Innovation Management Project
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    Chapter 9 Barriers to Service Innovation Using Data Science
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    Chapter 10 Service Design Approaches to Drive Employee Engagement
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    Chapter 11 Methodological Reinforcements: Investigating Work Through Trace Data and Text
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    Chapter 12 Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service Design
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    Chapter 13 Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company
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    Chapter 14 Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis
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    Chapter 15 Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platform
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    Chapter 16 A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D Logic
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    Chapter 17 Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture
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    Chapter 18 Analyzing the Role of Artificial Intelligence in the Development of Human-Centered Service
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    Chapter 19 Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result
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    Chapter 20 Predictive Analytics and the Return of “Research” Information to Participants
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    Chapter 21 The Use of Digital Technologies and the Transformation of Work in a Hemodialysis Clinic
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    Chapter 22 Thoughts on Design Education’s Future
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    Chapter 23 Locked Out: Engaging Design Students in UX and Access Design Processes to Address Homelessness in Los Angeles
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    Chapter 24 A New Approach for Experience Design Education: Developing Conceptual Framework with Storytelling
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    Chapter 25 Creating Socially Conscious Designers Through the Lens of Empathy
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    Chapter 26 AI Is the New UX: Emerging Research Innovations in AI, User Experience, and Design as They Apply to Industry, Business, and Education, and Ethics
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    Chapter 27 Mitigating Misinformation: Using Simulations to Examine the Effectiveness of Potential Strategies
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    Chapter 28 Picking Apart the Black Box: Sociotechnical Contours of Accessibility in AI/ML Software Engineering
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    Chapter 29 Typology-Based Analysis of Artificial Intelligence in Service Companies
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    Chapter 30 Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems
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    Chapter 31 Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis
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    Chapter 32 Value-Dominant Logic: An Evolving Quantum Theory of Economics
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    Chapter 33 The Impact of Chatbots on Customer Service Performance
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    Chapter 34 Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI Era
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    Chapter 35 Intelligence Augmentation (IA) in Complex Decision Making: A New View of the vSa Concept of Relevance
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    Chapter 36 A Framework for a Practical Nurse Scheduling Approach: A Case of Operating Room of a Hospital in Thailand
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    Chapter 37 Analysis and Feedback of Movement in Manual Assembly Process
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    Chapter 38 Towards an Application of Remote Sensing Technology for Decision Making During Natural Disaster
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    Chapter 39 Case Study on Applicability of Artificial Intelligence for IT Service Project Managers with Multi Value Systems in the Digital Transformation Era
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    Chapter 40 Evolution of Smart Service Architectures Through Cognitive Co-creation
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    Chapter 41 Open Banking and PSD 2: The Promise of Transforming Banking by ‘Empowering Customers’
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    Chapter 42 Multi-contextual View to Smart City Architecture
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    Chapter 43 The Impact of Fraternity and Sorority Participation on NAE’s Engineer of 2020 Outcomes for Civil Engineering Undergraduates
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    Chapter 44 Empowering European Mobile Youth: Case Studies from Austria and Estonia