How Concrete Language Shapes Customer Satisfaction

Overview of attention for article published in Journal of Consumer Research, July 2020

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In the top 5% of all research outputs scored by Altmetric
High Attention Score compared to outputs of the same age (95th percentile)
High Attention Score compared to outputs of the same age and source (93rd percentile)

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news: 2 news outlets
blogs: 1 blog

twitter: 48 X users

Citations

dimensions_citation: 67 Dimensions

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mendeley: 240 Mendeley

Summary News Blogs X Dimensions citations

So far, Altmetric has seen 61 X posts from 48 X users, with an upper bound of 109,867 followers.

How Concrete Language Shapes Customer Satisfaction https://t.co/NJmQho8NRC

04 Sep 2023

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📞 When customer service teams use concrete language, consumers are more satisfied and willing to purchase, because they feel they are being listened to. https://t.co/qkhehU09Ds

20 Mar 2023

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📞 When customer service teams use concrete language, consumers are more satisfied and willing to purchase, because they feel they are being listened to. https://t.co/qkhehU09Ds

16 Mar 2023

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📞 When customer service teams use concrete language, consumers are more satisfied and willing to purchase, because they feel they are being listened to. https://t.co/qkhehUhcFs

30 Nov 2022

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