RT @RoseMcCabe2: Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters https://t.co/DW0s9queOL @rolsi_journal
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Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters https://t.co/DW0s9queOL @rolsi_journal
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Seems nice example of how #EMCA can help service providers recognize clients' requests; key to helpful and satisfactory interaction, crucial in health and social work services/communication especially @Eric_Laurier @LizStokoe @KirkwoodSteve
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RT @rolsi_journal: Next new article now online at ROLSI: a study of when a declarative is (and isn't) a request in a service encounter, by…