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Health care encounters in Danish chiropractic practice from a consumer perspectives - a mixed methods investigation

Overview of attention for article published in Chiropractic & Manual Therapies, July 2016
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  • Good Attention Score compared to outputs of the same age (67th percentile)
  • Average Attention Score compared to outputs of the same age and source

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4 tweeters
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3 Facebook pages

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15 Mendeley
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Title
Health care encounters in Danish chiropractic practice from a consumer perspectives - a mixed methods investigation
Published in
Chiropractic & Manual Therapies, July 2016
DOI 10.1186/s12998-016-0103-1
Pubmed ID
Authors

Corrie Myburgh, Eleanor Boyle, Johanne Brinch Larsen, Henrik Wulff Christensen

Abstract

Perceived value is the key ingredient to carving and maintaining a competitive business niche. The opportunities to interact with consumers to understand and enhance perceived value are termed 'touch points'. Due to the out-of-pocket expense incurred by patients, Danish chiropractors are subject to consumer trends and behaviors. The purpose of this investigation was to explore and describe consumer touch points relevant to perceived value through healthcare journeys in chiropractic practices. We designed a convergent parallel, mixed methods study. Our purposive sampling framework identified 11 chiropractic clinics from which we collected observational field notes, video recordings and face-to-face interviews. Data was collected between April 14(th) and June 26(th) 2014. We described the exteriors and interiors of all participant clinics, interviewed 32 staff members, 12 new patients and 36 follow-up patients and finally video recorded 11 new and 24 follow-up consultations. Categorization and analysis led to the emergence six consumer touch point themes: 'the internet', 'the physical environment', 'practice models', 'administrative staff', 'the consultation sequence and timing' and 'a consultation that adds value'. The Internet functions as a tool when choosing/confirming a clinic as appropriate, developing and initial image and managing appointments. The administrative hub appears integral to the shaping of positive consumer experiences outside of the consultation. Clinic location, practice model and interior design may contribute to context effects and thus may influence value perception during the clinical encounter. The duration of hands-on treatment received from the chiropractor is not an apparent consumer focus point. Rather, through a seven stage clinical procedure patients value consultations with clinicians who demonstrate professional competence by effective communication diagnosis/management and facilitating satisfactory treatment outcomes. At least six consumer touch points add/detract from value-related experiences in chiropractic practices. The duration of hands-on treatment per se does not appear to be a particular focus point. More research is required to explore this issue.

Twitter Demographics

The data shown below were collected from the profiles of 4 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 15 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 15 100%

Demographic breakdown

Readers by professional status Count As %
Other 4 27%
Student > Ph. D. Student 3 20%
Professor > Associate Professor 2 13%
Unspecified 2 13%
Researcher 1 7%
Other 3 20%
Readers by discipline Count As %
Medicine and Dentistry 9 60%
Unspecified 2 13%
Nursing and Health Professions 1 7%
Psychology 1 7%
Neuroscience 1 7%
Other 1 7%

Attention Score in Context

This research output has an Altmetric Attention Score of 4. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 12 July 2017.
All research outputs
#3,097,093
of 11,459,905 outputs
Outputs from Chiropractic & Manual Therapies
#190
of 310 outputs
Outputs of similar age
#83,595
of 263,642 outputs
Outputs of similar age from Chiropractic & Manual Therapies
#5
of 11 outputs
Altmetric has tracked 11,459,905 research outputs across all sources so far. This one has received more attention than most of these and is in the 72nd percentile.
So far Altmetric has tracked 310 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.8. This one is in the 37th percentile – i.e., 37% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 263,642 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 67% of its contemporaries.
We're also able to compare this research output to 11 others from the same source and published within six weeks on either side of this one. This one is in the 45th percentile – i.e., 45% of its contemporaries scored the same or lower than it.