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The Role of Service Recovery in Post-purchase Consumer Behavior During COVID-19: A Malaysian Perspective

Overview of attention for article published in Frontiers in Psychology, February 2022
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  • Average Attention Score compared to outputs of the same age and source

Mentioned by

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2 X users

Citations

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16 Dimensions

Readers on

mendeley
58 Mendeley
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Title
The Role of Service Recovery in Post-purchase Consumer Behavior During COVID-19: A Malaysian Perspective
Published in
Frontiers in Psychology, February 2022
DOI 10.3389/fpsyg.2021.786603
Pubmed ID
Authors

Muhammad Mazhar, Ding Hooi Ting, Ali Hussain, Muhammad Aamir Nadeem, Muhammad Asghar Ali, Umaima Tariq

X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 58 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 58 100%

Demographic breakdown

Readers by professional status Count As %
Lecturer 8 14%
Student > Ph. D. Student 6 10%
Lecturer > Senior Lecturer 3 5%
Student > Postgraduate 3 5%
Professor 2 3%
Other 10 17%
Unknown 26 45%
Readers by discipline Count As %
Business, Management and Accounting 16 28%
Economics, Econometrics and Finance 3 5%
Social Sciences 2 3%
Medicine and Dentistry 2 3%
Environmental Science 1 2%
Other 6 10%
Unknown 28 48%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 03 February 2022.
All research outputs
#17,950,284
of 23,049,027 outputs
Outputs from Frontiers in Psychology
#20,814
of 30,365 outputs
Outputs of similar age
#344,022
of 504,709 outputs
Outputs of similar age from Frontiers in Psychology
#844
of 1,536 outputs
Altmetric has tracked 23,049,027 research outputs across all sources so far. This one is in the 19th percentile – i.e., 19% of other outputs scored the same or lower than it.
So far Altmetric has tracked 30,365 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 12.5. This one is in the 25th percentile – i.e., 25% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 504,709 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 27th percentile – i.e., 27% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 1,536 others from the same source and published within six weeks on either side of this one. This one is in the 39th percentile – i.e., 39% of its contemporaries scored the same or lower than it.