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Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure

Overview of attention for article published in Frontiers in Psychology, August 2022
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About this Attention Score

  • Average Attention Score compared to outputs of the same age
  • Average Attention Score compared to outputs of the same age and source

Mentioned by

twitter
1 X user

Citations

dimensions_citation
3 Dimensions

Readers on

mendeley
18 Mendeley
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Title
Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure
Published in
Frontiers in Psychology, August 2022
DOI 10.3389/fpsyg.2022.914024
Pubmed ID
Authors

Xin Chen, Shuojia Guo, Jie Xiong, Shuyi Hao

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 18 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 18 100%

Demographic breakdown

Readers by professional status Count As %
Researcher 3 17%
Student > Ph. D. Student 2 11%
Student > Bachelor 1 6%
Unspecified 1 6%
Lecturer 1 6%
Other 1 6%
Unknown 9 50%
Readers by discipline Count As %
Business, Management and Accounting 4 22%
Unspecified 1 6%
Computer Science 1 6%
Engineering 1 6%
Unknown 11 61%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 31 August 2022.
All research outputs
#15,612,741
of 23,213,531 outputs
Outputs from Frontiers in Psychology
#19,193
of 30,789 outputs
Outputs of similar age
#236,134
of 432,736 outputs
Outputs of similar age from Frontiers in Psychology
#861
of 1,848 outputs
Altmetric has tracked 23,213,531 research outputs across all sources so far. This one is in the 22nd percentile – i.e., 22% of other outputs scored the same or lower than it.
So far Altmetric has tracked 30,789 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 12.5. This one is in the 31st percentile – i.e., 31% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 432,736 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 34th percentile – i.e., 34% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 1,848 others from the same source and published within six weeks on either side of this one. This one is in the 43rd percentile – i.e., 43% of its contemporaries scored the same or lower than it.