It takes (at least) two to tango: Investigating interactional dynamics between clients and caseworkers in public encounters
Article in Public Administration Review (April 2024)
The most recent citing publications are shown below. View all 7 publications that cite this research output on Dimensions.
On the Frontline of Global Inequalities: A Decolonial Approach to the Study of Street-Level Bureaucracies
Article in Journal of Public Administration Research and Theory (August 2023)
Not separate, but certainly unequal: The burdens and coping strategies of low‐status street‐level bureaucrats
Article in Governance (July 2023)