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The Handbook of Global Outsourcing and Offshoring

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Cover of 'The Handbook of Global Outsourcing and Offshoring'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction
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    Chapter 2 Overview of the global sourcing marketplace
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    Chapter 3 Sourcing models: What and when to outsource/offshore
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    Chapter 4 Country attractiveness for sourcing
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    Chapter 5 Supplier’s core capabilities and strategies for sustainability and growth
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    Chapter 6 Leveraging knowledge and expertise
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    Chapter 7 The client perspective: Vendor selection strategy, retained management capabilities, and legal issues
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    Chapter 8 The IT outsourcing lifecycle and the transition phase
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    Chapter 9 Governance of outsourcing projects
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    Chapter 10 Managing globally distributed teams
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    Chapter 11 Emerging issues in sourcing strategy
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    Chapter 12 Managing IT outsourcing and core capabilities for business change: The Commonwealth Bank of Australia case
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    Chapter 13 Transforming a human resource function through outsourcing: The BAE Systems — Xchanging enterprise partnership
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    Chapter 14 PanGenesis: A creative Costa Rican approach to the persistent IT labor crunch
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    Chapter 15 The giant awakens: Sheen Software Systems considers China for offshore IT outsourcing
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    Chapter 16 Managing strategic IT-based outsourcing projects: The CLASS case in financial services
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    Chapter 17 Strategic challenges facing captive centers
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