I've now come across the work of P Gillingham, who used ethnography to study social work contributions to ICS redesign. Fascinating. https://t.co/EbConnpEGI
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'Electronic Information Systems in Human Service Organisations: The What, Who, Why & How of Information' new article http://t.co/gqgz5tfPJu
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'Electronic Information Systems in Human Service Organisations: The What, Who, Why &How of Information' new article http://t.co/gqgz5tfPJu
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Electronic Information Systems in Human Service Organisations: The What, Who, Why and How of Information: Rece... http://t.co/nO2Rlek9Uc