What Do Online Complainers Want? An Examination of the Justice Motivations and the Moral Implications of Vigilante and Reparation Schemas

Overview of attention for article published in Journal of Business Ethics, March 2018

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twitter: 3 X users

Citations

dimensions_citation: 27 Dimensions

Readers on

mendeley: 67 Mendeley

Summary X Dimensions citations

So far, Dimensions has found 27 publications that cite this research output.

27

The most recent citing publications are shown below. View all 27 publications that cite this research output on Dimensions.

Mitigating the influence of preference-oriented negative electronic word-of-mouth: Investigating the role of consumers’ cognition regarding preference heterogeneity

Article in Electronic Commerce Research and Applications (March 2024)

Quand une partie tierce est une troisième chance : l’impact de la médiation sur la qualité de la relation avec l’entreprise dans la phase post-gestion de la réclamation

Article in Recherche et Applications en Marketing (French Edition) (January 2024)

The greenguard effect: When and why consumers react less negatively following green product failures

Article in Journal of the Academy of Marketing Science (December 2023)

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