Untouchable them: the effect of chatbot gender on angry customers
Article in Journal of Research in Interactive Marketing (February 2024)
The most recent citing publications are shown below. View all 51 publications that cite this research output on Dimensions.
Article in Journal of Research in Interactive Marketing (February 2024)
Article in Frontiers in Psychology (December 2023)
Article in Fibres and Textiles in Eastern Europe (December 2023)