Forms of Bias in Online Reviews and Their Implications for Management of Customer Knowledge
Book chapter (February 2024)
The most recent citing publications are shown below. View all 11 publications that cite this research output on Dimensions.
What motivates customers to publish online reviews promptly? A text mining perspective
Article in Journal of Electronic Business & Digital Economics (March 2023)
The fundamental importance of method to theory
Article in Nature Reviews Psychology (November 2022)