Our survey measures drew heavily on findings from prior qualitative work on volunteer moderation in services including Twitch, FB Groups, & Reddit -- in particular, these wonderful papers by @arcticpenguin and @josephseering: https://t.co/gxX7HF0RyO ht
Seering, J., Wang, T., Yoon, J., & Kaufman, G. (2019). Moderator engagement and community development in the age of algorithms. New Media & Society, 21(7), 1417-1443. https://t.co/QQjOdqUFH7
Great to see this being published 🎉
How do you become a moderator and what tasks do moderators perform? A study based on 56 semi-structured interviews with Twitch, Reddit, and Facebook moderators describes how moderators work, both with and without algorithmic support. https://t.co/Q2tt0y5oD